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Softron provides a comprehensive Knowledge Base available 24/7/365, as well as a Support Desk monitored 18 hours a day. Both services are available to all Softron customers at no additional cost.
If you have a technical question or issue, we recommend first consulting our Help Center or visiting the product page for your Softron application on our website. In many cases, you will find the information you need there.
If you cannot find an answer, you may create a support ticket. Our support team strives to respond as quickly as possible. Please note that Softron Support is limited to questions directly related to our software products. For hardware-related issues, including questions about video cards or other third-party equipment, please contact the reseller or manufacturer from whom the equipment was purchased. Questions regarding system design, setup, or workflow implementation should also be directed to your reseller or integration partner.
Softron also offers professional training and consulting services, including product training, workflow assistance, scripting support, and help with more advanced projects. These services are available for an additional fee.
Training can be provided either remotely or on-site:
- On-site training is billed on a per-diem basis, with travel and related expenses charged separately.
- Remote training is billed per day and is conducted online using TeamViewer or other remote-access tools.
For more information about Softron's training and consulting services, please contact us.
Important: Before purchasing a training session, please contact us to confirm availability and scheduling options. Our training resources are limited, and all sessions must be arranged in advance.
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