OnTheAir MOS Gateway is the middle man between your NRCS system and OnTheAir Video, Softron's playout application. It integrates with your NRCS using the MOS protocol, making it a very open and flexible solution.



SUPPORT PLAN
With general questions and bugs, we don’t charge for support. However, OnTheAir MOS Gateway is much more complex than most of our solutions, and often require a degree of customization/ optimization in coordination with Softron and the end-user.

For OnTheAir MOS Gateway, we have a 2000€/2000$ per year, per license, Support Plan that you can purchase. With this we can assist you in best integrating the option into your workflow, though there will need to be best practices established to make the workflow efficient. Because every traffic system works a bit differently, and individual stations typically have their own way of doing things, we cannot offer full support without the Support Plan.

Without the plan, if you encounter a bug, you can open a Support Ticket (via OnTheAir MOS Gateway > Help > Contact Softron Support) and we will investigate. However, we cannot work with you on integration into your specific workflow.

In any case, before ordering this product, we recommend you to get in touch with us, so we can better guide you into what is possible, and what you can expect.

HOW MANY LICENSES DO YOU NEED?
You will need to order one license per "connection" to a NRCS. So one OnTheAir MOS Gateway will connect to one ENPS or iNews system. Then multiple OnTheAir Video can connect to that OnTheAir MOS Gateway, so you can either have redundancy, or multiple channels output. Additionally to one OnTheAir MOS Gateway license, you will need one OnTheAir Video license per video output needed.

SERIAL NUMBER OR DONGLE ?
By default, when ordering a license, you will receive a Serial Number by email that will require an activation using an internet connection. Before moving your serial number to another computer, you will need to deactivate it form the first computer. We strongly advise ordering the dongle option in cases of a critical use of the software, for example, if you need to move your license frequently from one computer to another, OR if you want to quickly move the license from the main computer to the backup in case of a hardware malfunction.

For more information on the activation/deactivation process or the dongles, you should check the Help Center about our licenses available on the Softron Support Desk.