The M|Care warranty extension must be purchased within one year of the M|xx purchase. Coverage includes:
Note that without the M|Care Warranty Extension, here is the current policy:
- covers the M|xx product line.
- extension of warranty to 3 years (from the date of purchase)
- shipping charges from Softron to the dealer/customer but not the shipping charges from the dealer/customer to Softron.
- advanced exchange: if needed, we can ship a replacement card before having received the faulty card. This allows you to continue working as much as possible.
You can check the policy about dongles in the following article.
- The warranty is 2 years on the Deltacast card and 1 year on the Sonnet Chassis.
- The dongle with the licenses can be replaced for free if faulty (but not if lost or stolen), and only when returned to us (we can provide temporary licenses in the meantime).
- The dongle with the licenses can also be replaced by purchasing a new one and returning the old one to us if it is physically damaged.