Keep your workflow protected with M|Care, our premium warranty upgrade for Deltacast and Macnica cards. With Advanced Exchange replacement, a new unit is dispatched immediately, ensuring minimal interruption and maximum peace of mind (conditions apply).

Additionally, M|Care upgrades your coverage to 5 years from the date of purchase, in place of the standard 2-year warranty.

Standard Included Warranty:

• All products include a 2-year manufacturer warranty from the date of purchase
• This warranty does not include Advanced Exchange service

• 5 years of coverage from the date of purchase
• Advanced Exchange service included
• Additional conditions apply

• In case of a failure, we can ship a replacement device before receiving the faulty one, minimizing your downtime.
• Proof of shipment of the defective device is required before dispatching the replacement unit.
• The customer is responsible for the inbound shipping cost and must use an insured shipping service (such as FedEx or UPS), and not registered mail.
• The customer will keep the replacement unit he received. Softron will keep the damaged unit, it won't be sent back to the customer.

• To be eligible, the M|Care warranty extension must be purchased within one year of buying your M|xx product, or your individual card (Deltacast or Macnica purchased from Softron).
• Only cards and hardware purchased directly from Softron or through an authorized reseller that sourced the product from Softron.
• The warranty period starts from the original purchase date from Softron, not the reseller’s invoice date.
• This warranty covers only defects in materials and workmanship under normal use. It does not cover:
  • damage caused by accidents, abuse, misuse, mishandling, or improper installation;
  • unauthorized modifications, repairs, or tampering;
  • damage resulting from use outside of the recommended environmental or electrical specifications;
  • cosmetic damage that does not affect functionality;
  • loss, theft, or physical destruction of the product.
• If, upon inspection, Softron determines that the damage was caused by any of the exclusions listed above, the repair will not be covered under warranty. In such cases, the customer will be responsible for all associated repair costs, which will be communicated before any service is performed.
• Warranty claims must be accompanied by a valid proof of purchase indicating the purchase date and product serial number.
• Outbound shipping from Softron to the dealer or customer is covered. Inbound shipping from the customer to Softron is not included.
• The customer is responsible for the inbound shipping cost and must use an insured shipping service (such as FedEx or UPS), and not registered mail.
• We will ship only to the same country as the one used for the original order.
• Customers are responsible for securely packaging the product when shipping it to Softron for warranty service. Products damaged during shipping due to inadequate packaging will not be covered under warranty.
• Softron’s liability is limited solely to the repair or replacement of the defective product under the terms of this warranty. Under no circumstances shall Softron be liable for any incidental, consequential, or indirect damages, including but not limited to loss of data, loss of revenue, or business interruption.